2011 – Mitigated damages to Logitech Corporate in Class Action lawsuit (District court of Northern California) to $8.2M; potential exposure was $80M+ in product fulfillment damages.
2010 – Reduce customer service expenses from 17% to 8% of gross sales by acquiring executive approval for, and delivering monetized support services.
2007 – Aided founders is obtaining $29 million earn out by exceeding revenue/cost targets; through the delivery of flagship “Harmony 1000” (link) remote control for BestBuy Christmas reset; PLUS, delivery of new configuration client platform for complete line of harmony remote controls.
2005 – Member of Account Management Core team that secured XGS’ largest services contract to date of $80 Million / 5 years with Kinko’s, extending its 310 million dollar hardware contract to include services on over 2000 printing presses.
2003/18 – I have pursued a rigorous professional training curriculum. Attained PMP, CSM, CSPO, Project Management, ITIL, Lean & Six Sigma Certification (Yellow Belt), Capability Maturity Modeling Training, Management & Feature Team Leader Training, Problem Management/Mitigation & Risk Training, Time-to-Market (TTM) and Software Process Improvement (SPI) certifications.
2000 – Winner of the Xerox Corporate Software Process Improvement Award; Presented by Corporate Vice President Anthony M. Frederico / Chief Xerox Engineer to the Systems and Software engineering team for being a role model in the implementation of SPI (Software Process Improvement) and for helping Xerox to meet its critical delivery and productivity goals.