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PMO Director / Sr. Program Manager

Logitech / Intrigue Technologies in Mississauga, Ontario, Canada

2006 – 2013

My Journey

I was doing well at Xerox within the Global Services Division yet was living remotely for many years.  I contemplated moving back to the Toronto area​ when I received a call from Intrigue Technologies.  They presented an interesting opportunity to me that would both fulfill my need for new challenge as well as my desire to return to the G.T.A.  Intrigue was in the midst of a sale of their business to Logitech.  The founders of Intrigue (Justin Henry, Justin McCloud) and CEO Brian McCloud were seeking a seasoned Program Manager to lead and deliver the project portfolio required for the founders to maximize (up to $29M) their earnings payout ladder as negotiated I the acquisition agreement with Logitech.  The set of projects included the complete redesign of Logitech's online remote control configuration software, the launch of the Harmony 1000 remote control and the monetization of customer support services.

Top Achievement

  • Logitech Class Action Lawsuit tbd

  • Maximum founder earn-out of $29 Million attained tbd

  • Monetization of client services tbd

As PMO Director, I was an integral member of the Strategic Planning & Portfolio Management (SP&PM) leadership team; worked closely with leaders from across Logitech’s corporate organization to lead the initiation, development, sustainability and management of the Harmony BU’s product and software portfolio.


  • Develop and present segments of 1/3/5 year BU business plan.

  • Collaborated within leadership team to prioritize Software and Product projects to meet BU business priorities, strategies and top/bottom line.

  • Worked lock step with Marketing teams in executing research activities, identifying market opportunities and defining products capitalize on market gaps.

  • Identified business/technology opportunity, conducted variety of research to understand the market (current & gaps), tracked future technologies & evolving usage trends in the digital living room, developed PRD and liasoned with marketing/sales to support a success deployment of new products during launch.

  • Worked with Channel partners (Retail and OEM partners) to capture business requirements.  Conducted whiteboard brainstorming sessions for development of new software features for existing software suite and generation of software products to augment existing Harmony product offering.

  • Synthesized requirements / needs of various stakeholders as outlined above and contributed to the development of Market Requirements Document (MRD).

  • Contributed to the development of Product Requirements Document (PRD) by GPM, PRD included functional requirements UML use cases, UML Activity Diagrams and HTML mockups; and were used by Project managers for the development of SOW’s.

  • Took the lead role in developing, implementing, and fostering adoption of PMO Program Management Best Practices within Logitech’s global organization, which includes:

  • Process re-engineering and rollout utilizing Agile manifesto, Lean and SCRUM practices.

  • Periodic program reviews and communications.

  • Development of KPIs and Financial metrics to ensure compliance with budgets.

  • Lead Cost, Schedule, Scope, Quality and Performance on 3 high priority strategic initiatives business software programs (Web Configuation Web Client, Harmony 1000, Customer Support costdown) that contributed to founders earnout disbursements.

  • Lead & managed staff of 5 Project Managers/Scrum Masters in the delivery of a subset of the Harmony software portfolio, included management of product suite COGS, maintenance of  product margins and development and tracking of departmental OpEx and CapEx.

  • Managed conflicts & risks, balanced operational priorities v.s. product priorities by collaborating with business and product development leadership to ensure continual buy-in and support.

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