​DEAN GOSSI

My Journey

As a young professional I had decided that I wanted to pursue employment internationally.  I had been interviewing with traveling on weekends going to various interviews, Microsoft in Redmond, Caterpillar in Piorra etc.  When Xerox had found my resume online and called me.  I had known Xerox from their development of a desktop metaphor GUI, desktop computing, Ethernet, the computer Mouse and Postscript.  So, I visited thier R&D facility in Rochester, New York; where I interviewed with a number of people including Doug Sundquist.  He had show me their manufacturing facility, labs and general operations.  We discussed my position and I accepted an offer.  I started my tenure as a System Engineer in the Office Services Group. Sooner after I was promoted to a Program Manager in the area of Network Management.  After successful delivery of a number of digital presses my development team move to the Product Service Group where we began developing Production level digital printing presses.  Along with this move came another promotion to Sr. Program Manager.  In this position my team successfully delivered (XXX)  where I had exposure to the Xerox corporation compliance team that set printer standards throughout Xerox's entire line of printer. A position became available in a new business unit within Xerox, the Global Service Group in the role of Sr. Program Manager & Corporate Compliance Officer.

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Top Achievement

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Global Services

I’ve proven skills as a Program Manager, Product Manager, Systems Engineer and Subject Matter Expert in the planning, delivery, implementation, integration, testing, deployment, servicing and customer point of contact for a variety of Xerox’s complex business processes, embedded software platforms, client software application suites, and Web based application on a variety of platforms that include: Windows NT/2000/2003, Solaris 8/10 (X86 & Sparc), Lynx, Linux & VxWorks.

I was a Program Manager for the Xerox Office Services suites of applications; the suite was the core software platform used for Xerox to deliver its managed services print offering to its multi-national enterprise clients. The XOS Suite is a suite of 7 Windows web based application programs that use the VS .Net 2.0 Framework; the suite included the following applications:
 

• Xerox Device Manager (XDM) – Printer, Fax, Scanner, PC, Network Infrastructure data mining/remote management agent.

• Xerox Asset Manager (XAM) – Asset tracking DB, cost profiling, SLA and Warranty data.

• Xerox Asset Manager (XHD) – Help Desk Application, dispatching system

• Xerox Service Portal (XSP) – Customer interface into XOS suite (Help Desk, SA remote device   administration, find printer, install drivers etc)

• Xerox Report Manager (XRM) – Create customer reports using data collected by XOS (graphical analysis, printing etc)

 

Was core member of XGS business unit during its infancy, I was a pioneer in the development of a business unit within Xerox whose core revenue stream was service based.  Our applications and service based delivery model helped XGS net a few of the following accounts (Case studies are available for review):

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• 2005          $52 Million      Microsoft          (Worldwide deployment)

• 2005          $80 Million      Kinko’s             (North America)

• 2005          $43 Million      Dow Chemical (Worldwide deployment)

• 2004          $60 Million      Boeing             (North America)

• 2004          $23 Million      HSBC               (UK and Brazil)

• 2003          $8 Million        Sun Micro        (North America)

 

Supported the XGS account executive team members during technology demonstrations, customer sales presentations and FAQ sessions by addressing technology questions by the client IT staff. Accompanied account executives to the following enterprise customers: Boeing, Microsoft, AT&T, Kinko’s and Carrier Technologies, I also accompanied account executives to a variety of corporate accounts. I also provided engineering level support for the XOS suite to a subset of the XGS’ enterprise customer base.

 

Production Services Group

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Office Services Group

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